GENERAL
This arrangement is based on the new regulation reached by various trade organizations in the cultural sector, the Dutch Ministry of Education, Culture and Science, the Dutch Ministry of Economic Affairs and the Dutch Authority for Consumers & Markets concerning refunds and vouchers for events that have been rescheduled or cancelled due to the measures taken against the spread of the Coronavirus. This agreement can be found here: saveyourticket.nl.
These conditions apply exclusively to the sale of tickets that provide access to the event Shockerz from Shockerz Events B.V. to the holder of (a) ticket(s) (hereinafter: “Customer”). Any “Add-ons”, such as tokens, insurance, merchandise and shipment costs, are not covered by these terms and conditions. For these Add-ons, the original terms and conditions of sale apply in full.
The choice made by the Customer is binding and applies to all tickets in the order. The Customer’s choice replaces c.q. modifies the existing agreement between Shockerz Events B.V. and the Customer.
ARTICLE 1: IN CASE THE CUSTOMER CHOOSES TO GET A REFUND
In case an event has been rescheduled or cancelled due to the measures taken against the spread of the Coronavirus, and the Customer has notified Shockerz Events B.V. before January 4th that he/she cannot make it on the new announced date of the event, the Customer can choose for a refund.
The existing agreement between Shockerz Events B.V. and the Customer regarding the original order will thus be dissolved. The Customer agrees that his/her original order will be cancelled and that his/her right to access to the event in question will thereby lapses. In return, the Customer is entitled to a refund of the original ticket price and service fees in money by Shockerz Events B.V..
The refund of the original ticket price and service fees will be made using the same payment method as the original purchase.
If the event has been rescheduled, the refund will be made no later than one (2) months after January 4th 2022
If the event has been cancelled, the refund will take place no later than three (3) months after the date of the cancelled event.
